How to place an order

There are 4 different ways of placing an order:
- by Internet on our website: (24 hours a day, 7 days a week)
- by e-mail:
click here

- by telephone: 020 7193 0887
-  by post with a printout of your order and payment method to Caractère Paris, 2 rue Léon Mauvais 93600 Aulnay sous Bois France. We will send you confirmation by e-mail that we have received your order.


The ordering process consists of four (4) easy steps:

Once you have chosen the products you would like to buy and have confirmed the contents of your basket, you must:

- choose your delivery method. At this point you would be able to add your VAT number (don't forget to add GB in front of your registred UK number).
- accept the general terms and conditions of sale
- select your method of payment and log in.
- Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with CARACTERE.

This home delivery option enables you to receive your parcel in 2 to 3 days with Parcelforce.
Place your order before 1 pm and it will processed on the same day, if the product that you have ordered is in stock on our site.


Caractere offers 4 methods of payment : by Credit Card (Visa or MasterCard), bank account transfer, bank cheque or PayPal.

GlobeCharge guarantees the security of your payments. Caractere chose GlobeCharge for payment securisation by encrypting the connection when transmitting information to and from our servers. When you see the payment sign, you will know that your payment is secure. Please note that if the security department suspects a fraudulent payment method, we reserve the right to cancel the transaction for security reasons.

When paying by credit card, your account will be billed when your order is sent on condition that we have received pre-authorisation from your account. If sufficient funds are not available, your order will not be shipped.

For online payment made by credit card, the “Secure Socket Layer” (SSL) security system is used, which allows for encrypting your banking information when on the network.

Bank transfer: Your payment will be processed when your bank transfer is received. Once your payment is received, we will dispatch your goods. Due to bank hours and the possibility of holidays, the processing of off-line payments may take several days.

If you are an governemental institution (NHS for exemple) please contact us at or 020 7193 0887


Cheques to CARACTERE should be sent to:

CARACTERE 2 rue Léon Mauvais 93600 Aulnay sous bois France.