How to Order

We offer three methods:

- By internet on our website, available 24/7 at and

- By phone or fax, for the UK at 020 7193 0887 (phone) and (+33) 0149 89 01 84 (fax)

- By post with a printed or written description of your order request and your method of payment, sent to: Caractère Paris
2 Rue Leon Mauvais, 93600 Aulnay sous Bois, France

If you include a phone number and/or email address, we will confirm receipt of your order by email or phone.


The ordering process consists of four (4) steps. Once your selection is made and your cart validated by clicking "order," you must:

- Choose the appropriate shipping method and time, an important step because we offer several carriers and options,

- Click on the secure payment button and accept the order terms and conditions

- You are then redirected to our secure payment provider, Globe Charge

- Finally; choose your method of payment and enter the payment information.

Once your payment method is selected, you must pay for the order, which will formalize a contract of sale between Caractère and you.