How to Order

Questions about Ordering

"How does one place an order"?

We offer three methods:

- By internet on our website, available 24/7 at http://www.caractere-paris.com and http://disposable-linen.co.uk/

- By phone or fax, for the UK at 020 7193 0887 (phone) and (+33) 01 48 94 36 24 (fax)

- By post with a printed or written description of your order request and your method of payment, sent to: Caractère Paris
3 rue Montgolfier
93116 Rosny sous Bois, France

If you include a phone number and/or email address, we will confirm receipt of your order by email or phone.

 

The ordering process consists of four (4) steps. Once your selection is made and your cart validated by clicking "order," you must:

- Choose the appropriate shipping method and time, an important step because we offer several carriers and options,

- Click on the secure payment button and accept the order terms and conditions

- You are then redirected to our secure payment provider, Globe Charge

- Finally; choose your method of payment and enter the payment information.

Once your payment method is selected, you must pay for the order, which will formalize a contract of sale between Caractère and you. 

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Questions about Delivery:

GLS for "Pros" only? What does GLS mean?

Answer:

You can choose GLS if you want to have your package delivered to a business or other establishment that is only open during normal business hours. GLS is faster than regular mail and generally more reliable. On the other hand, the deliverymen will only drop off the product(s) to a real person who must sign and bear responsibility for its receipt.

If you have trouble being present in your office to wait for the delivery and/or if there is no one there to receive your package, we recommend that you try the normal Post because if the item is not delivered to your door, at least your package will be available when you are ready to seek it at the nearest Post Office location.

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"Hello, I filled my shopping cart and was prepared to place an orde, but I hesitate on the choice of mode of delivery because I've had problems in the past with a Colissimo order that was lost during transit. Is GLS only reserved for enterprises? What do you recommend"?

Answer:

If you have had problems in the past with Colissimo, please try GLS. They deliver within 24 hours and are often less expensive. Many clients have had problems with the Post Office, which itself behaves like a monopoly. The only advantage of the Post is if you think there will be no one there to receive the package, it will be waiting at the post office nearest you. GLS delivers more often to professionals and companies because they are willing to try to find someone in the office to sign for the package. If you plan to be on location the day of deliver (with GLS, this usually occurs in the morning); or if you have a business address set aside for deliveries, GLS clearly seems the best choice.

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Questions about Error Messages:

 If you have received the following error messages, please respond accordingly.

"The following fields must be filled: delivery."
In this case, you must select a shipping method from the dropdown menu, such as GLS or Colissimo.

"You can not claim exemption from VAT."
If your delivery location is in France, we are not allowed to exempt you from the VAT (TVA in French). It's the law. The exemption only applies if you are abroad.

"We cannot complete your order because it cannot be validated."
This often arises if you choose two different countries for shipping and billing. Our payment system's anti fraud software has built in protection against suspicious orders, of which these are often classified. Please contact us with your order information at info@caractere-paris.com

 

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Question about Delivery Times:

"How soon will my order be delivered"?

Answer:

Our normal office hours are from 8 am until 6 pm (18:00), Monday to Friday, and we expedite parcels on a daily basis. You should receive your order within a 48 to 72 hour period after ordering, however we are not responsible for postal delays (using the colissimo service) due to inclement weather or staff strikes. Please make arrangements to order in advance, which will help you avoid shortages of essential products.

 

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Question about Payment:

"Which payment methods are possible"?

Answer:

We accept credit and banque cards, Paypal, personal and business Cheques, Money Orders and official bank wire transfers, which are especially convenient for municipal administrative offices and communities.

 
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Question about Security:

"Is it safe to order and pay online? Will any of my information be shared or exposed"?

Answer:

Payments are secure and we guarantee the timely shipment of all goods for which payment has been made. By check, the shipment is delayed until the reception of the check, except in the case of a delivery address that differs from the name or address on the cheque. In this case, we are forced to wait for the clearance of the cheque (which can take up to 15 days, depending on your bank) before shipping the merchandise. We apologise in advance for any delay this may cause, but it is an essential measure of fraud prevention. For Paypal and credit card payments, the order begins to be processed from the moment payment is made. It is for this reason that Paypal and card payments are the most rapid payment methods.

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Question about the VAT:

"Can I get a detailed invoice with the VAT apparent"?

Answer:

All our products are shipped with an itemized bill, which includes the per unit rate and the amount of the VAT if it applies. We also include our RC and VAT numbers as required by law.

 
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Question about our Product Availability:

"Can I find your products elsewhere, in a store or on the internet"?

Answer:

No, we sell exclusively through our set of websites. If you live in or near the Paris metropolitan area, you are welcome to come to our warehouse to pick up the merchandise you have ordered by giving us at least 24 hour advance notice. For the moment, we have no physical shop or store, so you must visit our shipping centre if this option appeals to you. Please contact us for more information at info@caractere-paris.com